Welcome to our Frequently Asked Questions Page.

Q. What kind of parts do you sell?
A. We sell almost every type of clutch or brake part for almost any type of vehicle ever made. We have clutch and brakes parts for automobiles (from antiques to performance cars), Pickup Trucks, SUV's, Van, Step Vans, Medium Duty Straight Trucks, Heavy Duty Tractor Trailer, Industrial and Off-Road. We are constantly adding parts to our program so if you don't see it, call us at 877-570-5630 and we'll check it for you. We also have our own rebuilding facility for items no longer in production that need to be reconditioned or relined.

Q. Where do your parts come from?
A. We sell parts manufactured by "Tier 1" OEM suppliers like Dayton, Eaton Fuller, Exedy, LuK, Sachs (ZF), SKF, and Valeo as well as parts imported from Asian and European QS9001 facilities. Our branded friction products are made to our specification at USA and Canadian OE facilities using only premium ingredients manufactured to the highest quality levels. We also sell parts manufactured by respected aftermarket companies like Aimco, Carlson, Centric Parts, Gren, Pioneer , Power Slot, Royalty Rotors, and StopTech. Everything we sell comes with a full manufacturer's warranty.

Q. Are your images of the actual product? 
A. On most of our products we have an actual picture of the product on the product landing page. If the picture is currently not available it will say so. Sometimes the picture is in process and if you want to see it before you buy, email us a request and we will do our best to provide you with a picture of the actual part.

Q: What is  a VIN Number?
A: The VIN number is located on the dash on the driver's side. This VIN Number is like the Social Security Number of the vehicle, in that each number is unique and completey identifies your vehicle.

Q: Why is one letter of the VIN used in vehicle searches?
To help search for auto parts, sometimes one of the letters of the VIN is used to help decern between similar vehicles. The letter or sometimes number in parenthesis (e.g. 4.2L 258cid L6 MFI (T)) is related to the VIN of your vehicle. Basic VIN information--year, make, model and engine--can be decoded at any of several free websites (try typing "VIN Decoder" as a Google search). For more detailed information, you may need to ask for help from the service department of a new car dealership (different car manufacturers use different VIN coding schemes).

Q: I'm interested in ordering online, is your website secure?
A: Yes! Our shopping cart is 100% protected using a 128 bit SSL Certificate from DigiCert. All your personal information as well as the credit card number you send us is protected. When you go to the shopping cart to checkout, the URL at the top of the browser will change from http to https. This "s" indicates the site is now "secure".

Q: I already know the part number I need, is there a faster way to find it?
A: Sure - just enter the part number on our "Part Number Search" page.

Q. I've order before, do I have to re-enter all my information?
A. No, just enter your email address and your information will be available to you to use or edit.

Q: Can I have the parts shipped to my mechanic/neighbor/brother-in-law?
A: The bill-to address on your order must match what your credit card company has on file. We can ship to a different address if you wish, though this may add some time to your order while we verify that it's okay to ship to the alternate address. Please make sure you include your phone number when ordering so we can talk to someone live to verify the order. Click the "Different Address" button in the shopping cart and enter the ship-to address. We do not ship to unconfirmed addresses. When paying with PayPal, the shipping address you have on file with PayPal is the address we have to ship use. If this is not what you want, contact PayPal and change it with them before checking out.

Q: Where are you located?
A: We are based in Middlesex, NJ but we ship from warehouses and manufacturers throughout the USA.

Q: Why do you need my email address & phone number?
A: All tracking information is automatically emailed to you. We ask for your phone number in case we need to verify your purchase. Please review our privacy statement for more information.

Q: How much is shipping?
A: We currently off free shipping to the continental US for all product sold under the Automotive Category. For faster shipping option or for parts sold under the Medium Duty Truck or Heavy Duty Truck categories, we calculate shipping charges using "live" FedEx, US Postal Service, & UPS rates. When you add a part to your shopping cart, change a quantity or change your address, the cart automatically recalculates shipping based on the weight and size of your order and your postal (zip) code. As you're building your order, you'll always know the full delivered cost -- before you've entered your credit card number or any other personal information.

Q: What shipping choices do you have? / When should I expect delivery?
A: Shipping options available to your address appear in the "Shipping" drop-down box in the shopping cart after you enter your zip code. Bear in mind that only USPS ships to a PO BOX. As a default, you should us a physical address when entering your shipping information.

Q: I just placed my order. Will it ship today?
A: Please allow 24 hours for your order to process. Orders placed by noon central time usually ship the same day but we cannot guarantee that an order will ship the same day it is placed. Orders do not ship on weekends. Customer is responsible for ensuring that FedEx, UPS, and/or any other carrier used can deliver to specified shipping address.

Q: How can I print an order confirmation?
A: You'll get a confirmation email when your order is placed that you can print. You'll also see a confirmation web page which you can print from your browser immediately after placing your order.

Q: Not all the parts came in the box!
A: Some orders may require more than one box. Also - Orders may ship from multiple warehouses, so parts may come in separate boxes.

Q: What is your return policy?
A: Please follow this link for more information about our return policy.

Q: I recently returned an item, when will I receive a refund?
A: Refunds typically take up to 10 business days after the product has been returned to us to be issued. Providing us with a return tracking number will ensure a faster refund time. Refunds will be issued in the same form as how you paid, (i.e. Credit card payments will receive credit to the same credit card used to place the order). You will receive email confirmation once the refund has been issued.

Q: Why can't discounts be applied to shipping charges?
A: Percent-off discounts don't apply to shipping because we don't mark-up shipping for a profit. All rates are calculated in real-time based on our aggressive discounts we get from UPS, FedEx. USPS is calculated via their online rate.